I worked as an IT Support Engineer at Aurora Technologies Ltd, on two separate occasions.

In my IT Support Engineer role, I was tasked with providing 1st line support to over 30 different companies around the East Midlands area. This included phone support and visiting clients on-site.

I also spent time working on a new website for the company. I improved many of my Web Development skills whilst doing this.

There were a number of different aspects to my job including:

• Maintaining and managing servers remotely
• Fixing computers on work benches in the office
• Providing telephone support
• Visiting clients on-site
• Dealing with backup solutions
• Troubleshooting client problems remotely via Remote Access solutions
• Working on the development of a new website for the company

Website: http://www.aurora.uk.net